A pivotal moment for AI research and application in Estonia – opening of the Estonian Centre of Excellence in Artificial Intelligence (EXAI) that brings together 13 research groups from the University of Tartu, Tallinn University of Technology, and Cybernetica, under the leadership of Meelis Kull. With a focus on extending the AI knowledge base, developing hybrid AI systems, and ensuring safeguards in trust, privacy, and security, EXAI is poised to make significant contributions in various domains including e-governance, cybersecurity, education, healthcare, and business process management.
Last week, we – University of Tartu – hosted members and guests of EXAI as part of the opening event titled “Leading the Way with Trustworthy AI”, during which initial ideas into how we can build and harness trustworthy AI for societal benefit were presented by EXAI representatives, representing both academy, industry and government – Meelis Kull (University of Tartu, Head of EXAI), Rain Ottis (Tallinn University of Technology), Liina Kamm (Cybernetica), Jaan Aru (University of Tartu), Mark Fišel (University of Tartu), Tanel Tammet (Tallinn University of Technology), Kristel Kriisa (Government Office of Estonia), Henrik Trasberg (Estonian Ministry of Justice), Sander Tars (MindTitan), Ando Saabas (Microsoft), Margit Sutrop (University of Tartu, Member of the Parliament of Estonia), Marlon Dumas (University of Tartu), culminating in a dynamic panel discussion titled “AI Estonia”.
Let’s look forward to the exciting developments ahead!
The very last days of the year give us all time to reflect on what the past year has brought us. This years and these very last days of it are no exception. As usually, I will skip the part about pains and tears and try to focus only on positive things, because at the end of the day, “that which does not kill us makes us stronger” (Friedrich Nietzsche). Otherwise, this year has been full of a lot of different events and experiences, so I indeed want to take a moment and summarize what has so little time for some things (actually, not because you are lazy – as I often think of myself (a moment when people who know me well can laugh a little), but because you were busy with other things you gave you preference / priority over others).
So, how has 2023 been or what am I grateful for?
First of all, given the amount of emotion they bring, I am grateful for all those conferences I attended this year, serving as both – a part of the organizing committee, the program committee, the chair – chairing my (co-)organized workshops, the track (co-)chair, the speaker – presenting my works, or even serving as a keynote & invited speaker, as well as a plenary speaker and taking part in the “meet the publisher” session as a representative (Area Editor) of the journal. In total, I attended 13 international conferences (some of which I attended virtually), with some more events of a more national and/or regional nature.
Let me start with the role of keynote speaker, as I finally added another continent to “my list” of keynotes this year. Surprisingly, it was Europe. In other words, in previous years I have already served as a keynote or invited speaker at events in Latin America, Asia, Africa, but this year I gave 4 more talks in Asia and finally in Europe – 3 keynote talks / invited talks 🙂 (not to say how cool I am, but rather to express my gratitude to those who invite me to deliver keynote talks, despite my relatively young age but being interested in the content I deliver).
Moreover, I had the pleasure of covering all those topics that I love and deal (or dealt) with, namely public/ open data ecosystems, data quality management, information systems / data security, and intersection of artificial intelligence, data intelligence and collaborative intelligence. Moreover, I had the exceptional pleasure of delivering them to very different audiences, where two talks were delivered to academic circles (CARMA2023 and DemocrAI as part of PRICAI), one – to participants of one of the leading hackathons in Europe (HackCodeX Forum), and one – to representatives of industry (CyberCommando’s meetup 2023):
In addition, plenary debates within the Research and Innovation Forum 2023 “Innovation 5.0: Navigating shocks and crises in uncertain times Technology-Business-Society” (RiiForum2023): “Advances in ICT & the Society: threading the thin line between progress, development and mental health“, where I was kindly invited to take part as one of plenary speakers, is another wonderful experience worth mentioning, especially, when you are invited with the line stating that your “expertise and your contribution to the academic debate make you one of the trendsetters in current debate on open data and data quality management“. As part of this event, we – Prof. Dr. Yves Wautelet, Prof. Dr. Marek Krzystanek, Karolina Laurentowska & Prof. Marek Pawlicki – discussed disruptive technologies and their role in our professional lives in the past years, how they affected us and our colleagues, how they affect(ed) society and its specific groups, including their mental health, and general perception of technology, i.e. an enemy of humanity, or rather a friend and support, and how to make sure the second take place. And from this we have developed a discussion around AI, chatGPT, Metaverse, blockchain, even slightly touching on quantum computing. Of course, all this was placed in the context of democracy and freedoms / liberties. All in all, we approached the topic of governance and policy-making, which is too often reactive rather than proactive, which, in turn, leads to many negative consequences, as well as elaborated on the engineering practices. You can read about this here.
In addition, two international workshops were (co-)organized and chaired by me this year and took place as part of IFIP EGOV-CeDEM-EPART 2023 and dg.o 2023, namely:
The other role of session chair is particularly special as it allows you to actively participate in the discussion of all the works presented in those sessions, as well as to “drive” and “direct” the discussion established and developed by and with others participants. Therefore, I am often pleased to accept an invitation to chair sessions, and this year I did it for:
EGOV2023 – IFIP EGOV-CeDEM-EPART 2023, “Emerging Issues and Innovations” track
ICCNS2023 – The International Conference on Intelligent Computing, Communication, Networking and Services
Research and Innovation Forum 2023 “Innovation 5.0: Navigating shocks and crises in uncertain times Technology-Business-Society”
iMeta and FMEC 2023 – The International Conference on Intelligent Metaverse Technologies & Applications in conjunction with the The Eighth IEEE International Conference on Fog and Mobile Edge Computing (FMEC)
At some of these conferences, along with some others, I also serve as part of the program or even organizing committee, which allows me to be closer to the event itself, being involved in it as much as possible. This, of course, requires some efforts (at times a lot of them), but still it is a very valuable experience that allows to derive many valuable insights for developing yourself – for this opportunity this year I am grateful to all those 18 conferences that I managed to count (EGOV, AMCIS, iLRN2023 etc.), in which I have been involved in one or another capacity, taking one or another role that spans from publicity chair to steering committee member. Similarly, it is always a pleasure for me to serve as invited reviewer for high-quality journals (15+), as well as to serve as editor for some of them.
Of course, the above involves participation in these conferences as a speaker/ presenter, presenting your own papers. Therefore, the next point to mention and express my gratitude to both my colleagues – co-authors, reviewers, editors and many more, are those contributions that were published or born this year.
That is, several articles were published this year – 22 to be more precise, some of which were simply published in 2023, although they were written earlier (including my past collaboration with Quantum Humanities network, the Latvian Biomedical Research and Study Centre, BBMRI-ERIC Latvian National Node and others), 9 of which are journal papers (incl. both Government Information Quarterly – a top journal in public administration, social science and information science, and Nature-based European Journal of Human Genetics), 2 are book chapters, 8 – conference papers and 3 – whitepapers & reports, including those published by the European Commission (developed together with my colleagues from European Open Science Cloud (EOSC) Task Force “FAIR metrics and data quality”):
Shao, D., Ishengoma, F.R., Alexopoulos, C., Saxena, S., Nikiforova, A. and Matheus, R. (2023), “Integration of IoT into e-government”, Foresight, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/FS-04-2022-0048, Q2 (Business and International Management, Economics, Econometrics and Finance), IF: 1.581, CiteScore: 3.1
Azeroual, O., Schöpfel, J., Pölönen, J., Nikiforova, A. (2023). FAIRification of CRIS: A Review. In: Coenen, F., et al. Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2022. Communications in Computer and Information Science, vol 1842. Springer, Cham
Wilkinson MD, Sansone SA, Méndez E., David R., Dennis R., Hecker D., Kleemola M., Lacagnina C., Nikiforova A., Castro L. (2023) Community-driven governance of FAIRness assessment: an open issue, an open discussion [version 2; peer review: 2 approved with reservations]. Open Res Europe 2023, 2:146 (https://doi.org/10.12688/openreseurope.15364.2)
“Towards High-Value Datasets determination for data-driven development: a systematic literature review” (Nikiforova A., Rizun N., Ciesielska M., Alexopoulos C., Miletič A.) received a recommendation from The Living Library that seeks to provide actionable knowledge on governance innovation, informing and inspiring policymakers, practitioners, technologists, and researchers working at the intersection of governance, innovation, and technology in a timely, digestible and comprehensive manner, identifying the “signal in the noise” by curating research, best practices, points of view, new tools, and developments, has included it in their collection. This is already the second paper recommended by the Living Library (the first one was this paper) that is recommended by them, what makes me very proud – thanks a lot!
According to ResearchGate calculated Interest Score, my score is higher than 99% of ResearchGate members who first published in the same year as me, namely, 2018, which, however, means that more globally, i.e., among all ResearchGate members my current Research Interest Score is higher than 90% of researchers registered in it – although there is a lot of room for improvement, I still find it to be something to be grateful for to all my colleagues with whose support this has been achieved.
Moreover, this year I was listed in the Stanford University database of top 2% scientists! I recognize that this is just a single year category for 2022, and it is about sub-fields (Artificial Intelligence, Information Systems, Information Communication Technologies) same as I realize that citation metrics-based evaluations is not the best approach to assessing the impact and quality of research & researcher (although this database not only acknowledges, but also tries to tackle this issue to some extent), but for me it is a real achievement that made this year special!
Here I would also like to acknowledge the achievements of others, since this year I also witnessed 4 PhD defenses, acting as both opponent, internal reviewer and defense committee, all of which were successful. Here, I would like to once again congratulate both new PhD holders, namely:
Dr. Rozha K. Ahmed and her PhD thesis “Digital Transformation of Court Processes: Driving Forces, Success Factors, Regulations and Technology Acceptance” (TalTech – Tallinn University of Technology, TalTech School of IT) – read it here;
Dr. Abiola Paterne Chokki and his PhD thesis “Open Government Data: Empowering Reuse through Collaboration, Data Quality, and Data Storytelling” (The University of Namur / Université de Namur) – read it here;
Dr. Sidra Azmat Butt and her PhD thesis “A Digital Collaborative Platform to Facilitate Innovative Solutions for the Silver Economy” (TalTech – Tallinn University of Technology) – read it here;
Dr. Abasi-amefon Affia, who has successfully defended her PhD thesis “A Framework and Teaching Approach for IoT Security Risk Management” (University of Tartu) – read it here;
But, of course, I tried not only to acquire new knowledge and develop new skills or improve existing ones, but also to share them with others – students – my own (Business Process Management, as well as Systems Modelling courses) and of my colleagues, colleagues, pupils, school teachers, industry and others. This year I had a few more opportunities to do this by:
continuing collaboration with Latvian Open Technologies Association and serving as a mentor for Open Data hackathon and Idea Generator (this year focused on digital wallet) for pupils, organized by the Latvian Open Technologies Association with the support of Vides aizsardzības un reģionālās attīstības ministrija (VARAM)/ Ministry of Environmental Protection and Regional Development of Republic of Latvia, Latvijas Valsts radio un televīzijas centrs / Latvia State Radio and Television Centre, Valsts izglītības satura centrs / National Centre for Education of the Republic of Latvia, E-Klase, NOBID Consortium, Rīgas Tehniskā universitāte (Riga Technical University), European Commission and supporters – Omniva, ZZ Dats, Latvijas Banka/ The Bank of Latvia and others. This year the main topic of the hackathon was Digital Wallet for secure identification and wide service opportunities within Europe, as part of which dozens of pupils brought on the table great ideas on how the combination of open data and digital wallets can contribute to the development and improvement in such a different sectors, and improve lives of society – with healthcare, wellbeing, sustainability, ecology and simplification of processes as the main topics covered by participants (read a bit more here). This was my fourth hackathon in a row with LATA and it seems not the last;
continuing collaboration with the “School of Excellence” (latv. Izcilības skola), organized by the “Vertikāle” Youth Foundation in cooperation with the University of Latvia (Latvijas Universitāte) for the most promising 10th-12th grade students / brightest minds, helping them make decision about their future career. In this invited lecture, we looked at several topics that they could connect they career with – computer science, information systems, software engineering, artificial intelligence, collaborative intelligence, data intelligence, data quality management, open data, open government data – I hope this will help them make a decision, and, hopefully in favor of IT! This was my third time participating in this series of lectures, and I was already unofficially invited to continue this “tradition”;
continuing collaboration with Riga TechGirls as part of their exceptional program supported by Google.org (“Google Impact challenge” grant, in addition to local supporters such as the Ministry of Education and Science of Latvia, the Ministry of Culture, Riga city council (Rīgas Dome)), titled “Human on technology”, which is intended for more than 2000 Latvian teachers with the aim of disrupting technophobia and provide them with digital skills that are “must-have” in this digital world/ era, where in the last two years I have acted as both the lecturer and the lead mentor for the digital development workshop held as a part of the “Information and data literacy” module (read more…)
making a short research visit to the Université de Namur (Belgium), where I delivered a seminar on my past, current and future research activities, mainly focusing on two areas, namely Data Quality Management, and the open data-, open government data- and public data ecosystems- related topics, covering both technological and social aspects of the above, and their role in the context of Smart City, Society 5.0, sustainable development with the general title of the seminar “Data Ecosystems: from User Centered systems engineering to (open) data management for sustainable and smart living & society”. I was very surprised by a high attendance and very grateful to everyone who managed to find the time for this, especially those colleagues who brought some others – it was a great discussion of different viewpoints, which followed by the closed defense of Abiola Paterne Chokki that fit nicely this discussion as well!
Finally, several ongoing activities to be mentioned includes:
“Sustainable Public and Open Data Ecosystems” track we (chairs: Anastasija Nikiforova, Anthony Simonofski, Anneke Zuiderwijk & Manuel Pedro Rodríguez Bolívar) launched as part of the Annual International Conference on Digital Government Research (dg.o2024) and awaits your submissions (read more here);
This is a very short list of the events that I wanted to emphasize, and therefore, a short list of what I am grateful for this year and all those who were or are part of it. Overall, it was a busy and eventful year, to which I grateful for all the positive experiences and opportunities to transfer existing knowledge and acquire new ones from all those events and people I met there. I hope the next year will be even better. And in this regard, I wish us all a peaceful, joyful and productive year, in which we can cooperate and collaborate exclusively with those we respect and want to work with!
Are you focusing on new topics emerging in the field of ICT and public sector, incl. public-private ecosystems? Then it is time to start preparing your submission for EGOV2023 – IFIP EGOV-CeDEM-EPARTEmerging Issues and Innovations Track (chairs: Anastasija Nikiforova, Marijn Janssen, Francesco Mureddu).
EGOV2023 – IFIP EGOV-CeDEM-EPART is one of the most recognized conference in e-Government, ICT and public administration and related topics, which this year will be hosted in Belgium, in the heart of Europe, by Ghent University and KU Leuven – both top 100 universities.
Innovation and application of emerging technologies is now more and more in the thinking of Governments at all levels. While it would be easy to consider the public sector as being less flexible or slow in adoption, presentations at recent EGOV-CeDEM-ePart conferences proved that one should not come to such a conclusion too easily. Upcoming technologies, innovative organizational solutions, or new avenues of involvement in public sector activities seem to be more commonplace – along with the potential issues and challenges that come with such endeavours. Policy-makers and public sector officials are now expected to embrace change, consider digital transformation, or improve governance practices. At the same time, public sector researchers are also influenced by new views, methods, tools and techniques.
🎯The goal of this track is to provide a platform for the discussion of new ideas, issues, problems, and solutions, that keep entering the public sphere. Ideas that are emerging but might not fit other conference tracks are also welcome. Focus may include but is not limited to:
💡 Looking ahead into social innovation
💡Future studies, the future of government, policy-making and democracy
💡New trends in public sector research such as Metaverse, Large Language Models (LLMs), generative AI and its implementations such as chatGPT, Claude, ChatSonic, Poe – benefits, risks, adoption and resistance to its adoption by the public sector and citizens;
💡Global challenges that go beyond nation states (such as migration, climate change etc.) and which require international collaboration of individual governments;
💡Digital transformation in public sector context;
💡The future of digital governance;
💡Public values in transforming the government;
💡The role of government in smart cities (incl. smart sustainable cities) and sustainable living;
💡The role of the public sector in Human-Centered Society known as Society 5.0;
💡Government in the metaverse;
💡Self-Service Structures for Inclusion;
💡Public-private sector collaboration and integration;
💡Decentralized Autonomous Organizations (DAOs), smart contracts and blockchain;
💡Preparing for the policy challenges of future technologies;
💡Regulating misinformation;
💡New technologies for automated decision-making;
💡The future public sector use and regulation of latest AI or genAI solutions;
💡Public use as well as regulations of industry 4.0 and Industry 5.0 and the Internet of Things (IoT);
💡The relationships of governments and Fintech;
💡Upcoming issues of eVoting / internet voting including application of digital signatures in the public sector;
💡Online public community building;
💡Utilization of digital billboards;
💡Latest trends in co-creation and service delivery;
💡Discussion of new research methods that have not been applied in this context;
💡Application of role theory in the analysis of public sector functions and processes;
💡Forward looking insights from case studies – let it be successful or failed experiments.
Track Chairs
Anastasija Nikiforova, Tartu University, Estonia
Marijn Janssen, Delft University of Technology, the Netherlands
Francesco Mureddu, The Lisbon Council, Belgium
This time International Federation for Information Processing (IFIP) EGOV-CeDEM-EPART will be hosted by KU Leuven and Ghent University, September 2024, while the deadline for submitting your paper is set to March, 2024.
It finally took place! EGOV2023 – IFIP EGOV-CeDEM-EPART – one of the most recognized conference in e-Government, ICT and public administration and related topics (incl., Smart Cities, Sustainability, Innovation and many more) that lasted 3 days in charming city of Budapest (Hungary) is over, and I am here to reflect on it (just in a few words), since although these were just 3 days, they were very busy and full of insights, as well as activities, since every day I took another role, i.e., day#1 – presenter of the paper, day#2 – workshop organizer, day#3 – chair of two out of three sessions of “Emerging Issues and Innovations” track I co-chaired together with Marijn Janssen, Csaba Csaki and Francesco Mureddu. Not to forget, in this conference I am also a program committee of Open Data track.
Let me now provide a few insights on all these days, including my roles.
Let’s start with day#1… After conference opening by Ida Lindgren and Csaba Csaki – our local host, who did a great job – organized a very unique conference with exceptionally rich social programme, a brilliant keynote talk was delivered by Professor Yogesh K Dwivedi (possibly the most impactful researcher in the area) on Metaverse for Government and associated Challenges, Opportunities, as well as Future Research Agenda, as part of which the claim of a lack of studies on this topic was made. Luckily, our track “Emerging Issues and Innovations” has accepted one paper on Metaverse in digital government, which was the only at the conference, however, unfortunately, the discussion had not happened due to earlier departure of Yogesh and late arrival of authors. Anyway, almost immediately after the keynote the session, where I delivered a talk on HVD determination “Towards High-Value Datasets determination for data-driven development: a systematic literature review” (authors: Nikiforova, Rizun, Ciesielska, Alexopoulos, Miletić) took place. Just to remind you, I posted on this paper before – this is that paper, which has been already named “signal in the noise“, in which we asked ourselves and the current body of the knowledge (this is a systematic literature review-driven study): ❓how is the value of the open government data perceived / defined? Are local efforts being made at the country levels to identify dataset that provide the most value to stakeholders of the local open data ecosystem? ❓What datasets are considered to be of higher value in terms of data nature, data type, data format, data dynamism? ❓What indicators are used to determine HVD? ❓Whether there is a framework for determining country-specific HVD? I.e., is it possible to determine what datasets are of value and interest for their reuse & value creation, taking into account the specificities of the country, e.g., culture, geography, ethnicity, likelihood of crises and/or catastrophes. Although neither OGD, nor the importance of data value are new topics, scholarly publications dedicated to HVD are very limited that makes study unique and constituting a call for action – probably this is also why it it is recommended for reading not only by us but also by The Living Library (by New York University, NYU Tandon School of Engineering, govlab). All in all, we have established some knowledge based, incl. several definitions of HVD, data-related aspects, stakeholders, some indicators and approaches that can now be used as a basis for establishing a discussion of what a framework for determining HVD should look like, which, along with the input we received from a series of international workshops as part of ICEGOV2022, ICOD2022 and DGO2023 with open data experts could enrich the common understanding of the goal, thereby contributing to the next open data wave. 👉Read the paper here 👉See slides here 👉Find supplementary data in open access at Zenodo here Here I am very grateful to session attendees for raising a discussion around the topic, where some of those comments confirmed once more the correctness of both the problem statement and our future plans – thanks a lot!
Day#2 of started with another keynote talk, whcih this time delivered by Andras Koltay (President of the National Media and Infocommunications Authority and the Media Council of Hungary) on the protection of freedom of expression from social media platforms – very different but yet very insightful talk. Then, my second role of the workshop organizer and chair followed. As part of our workshop “PPPS’2023 – Proactive and Personalised Public Services: Searching for Meaningful Human Control in Algorithmic Government” (chairs: Anastasija Nikiforova, Nitesh Bharosa, Dirk Draheim, Kuldar Taveter). As part of this workshop, which took place in a hybrid mode (not an easy task), we initiated a discussion about personalised and Proactive Public Services, i.e.: 🎯talked about the concepts of public services, reactive and proactive models of public services, and models of their personalization; 🎯asked participants to share their views on public services and the levels of proactivity and personalisation of these services in their countries aiming to develop concepts for holistic proactive and personalised public service delivery; 🎯tried to establish a clearer vision of the “as-is” model and the necessary transition to the “to-be” model, their underlying factors, as well as pitfalls of which governments should be aware when designing, developing, and setting up proactive and personalised public services, trying to understand what are those emerging technologies that will likely have greater effect on public services in terms of both driving them or creating obstacles / barriers for their development and maintenance. Read a bit more 👉 here Special thanks to all participants, who attended and were very active (and survived)!
And now a few insights from day#3, when three sessions of our Emerging Issues and Innovations track (chairs: Marijn Janssen, Anastasija Nikiforova, Dr. Csaba Csaki, Francesco Mureddu) finally took place, where I was delighted to chair two of these sessions. Within these three sessions, 8 very diverse, but at the same time super interesting and insightful talks were delivered (predominantly from the United Nations University and Sweden), namely: ✍Metaverse vs. metacurse: The role of governments and public sector use cases by Charmaine Distor, Soumaya Ben Dhaou, & Morten Meyerhoff Nielsen that can be seen as a continuation of the keynote talk by Prof. Yogesh Dwivedi delivered at the 1st day; ✍Dynamic Capabilities and Digital Transformation in Public sector: Evidence from Brazilian case study by Larissa Magalhães; ✍Affording and constraining digital transformation: The enactment of structural change in three Swedish government agencies by Malin Tinjan, Robert Åhlén, Susanna Hammelev Jörgensen & Johan Magnusson ✍The Vicious Cycle of Magical Thinking: How IT Governance Counteracts Digital Transformation by Susanna H. Jörgensen, Tomas Lindroth, Johan Magnusson, Malin Tinjan, Jacob Torell & Robert Åhlen ✍Buridan’s Ass: Encapsulation as a Possible Solution to the Prioritization Dilemma of Digital Transformation by Johan Magnusson, Per Persson, Jacob Torell & Ingo Paas ✍Measuring digital transformation at the local level: assessing the current state of Flemish municipalities by Lieselot Danneels & Sarah Van Impe ✍Blockchain and the GDPR – the shift needed to move forward by Inês Campos Ruas, Soumaya Ben Dhaou & Zoran Jordanoski ✍Construct Hunting in GovTech Research: An Exploratory Data Analysis by Mattias Svahn, Aron Larsson, Eloisa Macedo and Jorge Bandeira Read papers 👉 here, here & here Big thanks go to both authors and presenters, as well as the audience, who was very active (even despite the fact that it was the very last day of the conference) and made these sessions a success! And right after these two sessions, the third keynote by Laszlo Trautmann “The ethics of expertise – the political economy implications of AI”.
And the last but not the least, yet another social event – wine tasting at Etyeki Kúria Borászat / Winery, which was the perfect happy end of the EGOV2023!
Exceptional organization by Corvinus University of Budapest, Csaba Csaki and his team, International Federation for Information Processing (IFIP), Digital Government Society – cheers!🍷🍷🍷
🗓️ 🗓️🗓️ Save the date – September 6th – for “PPPS’2023 – Proactive and Personalised Public Services: Searching for Meaningful Human Control in Algorithmic Government” workshop as part of International Federation for Information Processing (IFIP) EGOV-CEDEM-EPART2023 organized in cooperation with Digital Government Society, where we – Anastasija Nikiforova(University of Tartu (Faculty of Science and Technology, Institute of Computer Science, Chair of Software Engineering) & European Open Science Cloud Task Force “FAIR Metrics and Data Quality”),Nitesh Bharosa (Delft University of Technology, Faculty of Technology, Policy and Management & GovTech), Dirk Draheim (TalTech University), Kuldar Taveter (University of Tartu (Faculty of Science and Technology, Institute of Computer Science, Chair of Computer-Human Interactions)) – will initiate a discussion about personalised and proactive public services, discussing them and learning from the EGOV community about the practice of applying proactive and personalised services in different countries 🎯🎯🎯
As part of this workshop: 💡 we will talk about the concepts of public services, reactive and proactive models of public services, and models of their personalization; 💡considering the regulatory frameworks of two countries with forward-looking digital governments – 🇪🇪 Estonia and 🇳🇱 the Netherlands – we will compare design choices across key variables for proactive public services and reflect on the outcomes for citizens. Good and bad public service delivery practices from 🇪🇪 and 🇳🇱 will be presented with a focus on lessons learned from both kinds of experiences; 💡we will ask participants to share their views on public services and the levels of proactivity and personalisation of these services aiming to develop concepts for holistic proactive and personalised public service delivery 💡will try to jointly identify novel innovative and best practices for designing and setting up proactive and personalised public services. It is expected that this will lead to a clearer vision of the “as-is” model and the necessary transition to the “to-be” model, their underlying factors, as well as pitfalls of which governments should be aware when designing, developing, and setting up proactive and personalised public services.
The purpose of this workshop is to explore and discuss the challenges and conditions for proactive and personalized public service delivery. The long-term objective is to come up with the framework of proactive and personalized public services expected to be applicable (1) to evaluate proactive public services already in use, thus identifying their gaps (if any), and identifying an agenda for the improvements, (2) to develop public services, ensuring they are qualitative and best practices-compliant by design.
Sounds interesting? Register for EGOV and join us – 6th September, 2023, Budapest, Hungary.
Anastasija Nikiforova, PhD 