This May, I had a pleasure to take part in International Week in Babeș-Bolyai University (Romania) 🇷🇴 delivering 6-hour long “Crafting Success: The Art of Business Process Management” course for undergraduates, Master and PhD students that was based on the course we (with Marlon Dumas) deliver at the University of Tartu Institute of Computer Science.

As part of this course, we delved deep into the fundamental principles and methods of business process management along the lifecycle of business processes were introduced, providing students with the understanding on:

1. Process Identification and Organization: students learned how to identify key business processes and organize them into a coherent architecture, laying the foundation for effective management and improvement;
2. Performance Measurement and Prioritization: we explored methods for defining performance measures and prioritizing initiatives for process improvement, ensuring that efforts are focused on areas that deliver the most significant impact;
3. Process Modeling and Analysis: through the BPMN notation, students were equipped to capture and analyze business processes effectively, facilitating clear communication and understanding across teams;
4. Process Redesign: The course also delved into strategies for analyzing and redesigning processes to align with performance objectives, employing transformational and transactional approaches such as Business Process Reengineering (BPR) and redesign heuristics.

Additionally, an overview of BPM tools for process automation and monitoring, highlighting the pivotal role of BPM models in driving the design of IT solutions that support seamless process execution, was provided to students.

One of the most rewarding aspects of the course was witnessing the genuine interest and active participation of our students. Their enthusiasm and engagement presented a delightful challenge when selecting the most outstanding contributors for recognition at the course’s conclusion.

Beyond the confines of our classroom, involvement in the International Week themed “Business Education without Borders” opened doors for students to a myriad of interdisciplinary explorations. From data mining with AI to delving into digital market research ethics, students embarked on a journey encompassing finance, law, accounting, multicultural consumer behavior, supply chain dynamics, and risk management. This immersive experience, enriched by guest lecturers from diverse cultural backgrounds, fostered cross-cultural exchange and equipped participants with invaluable skills and knowledge essential for success in today’s global business landscape.

A heartfelt thank you to the organizers for the opportunity to be part of this enriching experience. While I regret not being able to join in person, I am certain that the event was a resounding success, thanks to the dedication and hard work of everyone involved.